Due to coronavirus (COVID-19), there may be some delayed, all inventories in UK, CA, Europe are out of stock. all items will ship from our US and Asia warehouse, thanks for your understanding.
All Items are packed and shipped from our warehouse - either from the US, UK, CA, Europe, or Asia.
1.In general, products shipped from our warehouse close to the shipping country. Normally 3-5 business days within USA, In an unlikely event of low inventory in our UK, US, Canada and European warehouses, we might have to ship from our Asia warehouse which may extend the shipping time to 7-20 days - you will be notified via email after you have placed an order If this occurs.
2.It depends on the items location, your location and your shipping choice. For most of our products the shipping takes from 7 to 15 business days. But for some items it can take up to 16 - 30 days, depending on availability and stock status, Also please allow 1-3 business days for processing your order after payment has been verified ( Sat. & Sun. and most national holidays excluded ).
3. Once we ship your package, we will send you tracking number once it available. depending on the destination, holidays and factors beyond Postal Service's Control. If there is a little delay, please have more patience, we're really appreciate your understanding :-)
INTERNATIONAL SHIPPING RESTRICTIONCurrently we do not ship to the following countries:
Northern Mariana Islands
Turks and Caicos Islands
Cocos (Keeling) Islands
Heard Island and McDonald Islands
South Georgia and the South Sandwich Islands
TAXES AND DUTIESImport taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at JOY-LIGHTS.COM. For further details of charges, please contact your local customs office.
CUSTOMS AND REGULATIONSYou are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEESIf you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.