Shipping and Delivery

Shipping Policy For Physical Product

This shipping policy applies to orders shipped within the United States and United Kingdom

Shipping Costs

  • United States: $5.95 shipping fee on orders under $90 and "Free Shipping" on orders over $90
  • United Kingdom: £4.65 shipping fee on orders under £69 and "Free Shipping" on orders over £69 

Delivery Timeline

Here’s the breakdown of how long it takes to your doorstep:

  • Order cutoff time: 12:00 AM (PST) Pacific Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 7 to 14 business days (Monday to Friday).
  • Estimated delivery time: 8 to 17 business days.

Our Carriers

We trust the pros to get your package there safely. In the US and UK, we primarily use reliable services like USPS, UPS, FedEx, Royal Mail, and DHL.

Tracking Your Order

Once your order ships, we'll send you an email with a tracking number. You can track your package’s journey on our Order Tracking page.

Delivery Issues & Wrong Address

We get it—mistakes happen. If you notice an issue like a wrong address, a delay, or a lost package, please contact our customer service team right away! We are here to help sort it out.

(Please Note: If you entered the wrong shipping address, you have a 12-hour window after your purchase to email us at info@joy-lights.com to get it corrected. After those 12 hours, we can’t take responsibility for a package shipped to the wrong address you provided. Double-check that information before you click "buy"!)

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For Instant download Product

Instant Delivery, No Waiting!

Since our planners are digital products, no physical items will be shipped. This means you can access your new digital planner immediately after your purchase—no waiting for delivery, no shipping fees, and no environmental impact from packaging and transportation.

How It Works

Purchase: Once you complete your purchase, you'll receive an order confirmation email.

Download: You'll get a second email with a link to download your digital planner. Click the link and follow the instructions to start organizing your life right away!

Access Anytime: After downloading, your planner can be accessed from any of your devices. Whether you’re on a computer, tablet, or smartphone, your planner is ready whenever you are.  

Contact Information:

Store Name: Joy Lights

Address: 4885 Kingsway, Burnaby, BC V5H 4T2, Canada

Email: info@joy-lights.com

Phone: +17787222195

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 24 hours.