Frequently Asked Questions

Do you have a question about your package? Please read our FAQ first, as it contains the most frequently asked questions. Can't find your answer? Then you can always contact us.



1. How long will it take to receive my order?

After placing your order, it takes an average of 1-3 business days to process your order and 7-14 business days for delivery, estimated delivery time 8 to 17 business days.

2: Do you offer free shipping?


Yes, we offer free shipping on orders over $90 in the United States and orders over £69 in United Kingdom. For more information, please check our Shipping Policy Page

3. What if I receive a broken product?


If you receive a broken item, we’ll replace it at no cost. Please contact us at info@joy-lights.com. For more information, please check our Return Policy Page

4. Where can I find my tracking number?


As soon as your order has been shipped, you will automatically receive a tracking number. Please also check your spam folder, as our emails sometimes end up there.

5. How can I track my order?


You can track your order using the tracking number you received by email. Enter the tracking number on our Track your order page to see the status of your delivery. You can visit track your order page here. 

6. What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Returns and Refund Policy.  

7. Can I cancel my order after it’s placed?


Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

If you can't find the answer to your question, you can always contact us:

Contact Information:

Store Name: Joy Lights

Address: 4885 Kingsway, Burnaby, BC V5H 4T2, Canada

Email: info@joy-lights.com

Phone: +17787222195

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 24 hours.